Collaborative Goal-Setting Across Social Service Agency Initiatives
ikaso supported a state’s social service agency in adapting the objectives and key results goal-setting model to structure and enhance collaboration on cross-divisional initiatives central to the agency's top priorities. initiatives include reforming long-term services and supports and improving access to mental health services. throughout quarterly cycles (or client-designated intervals), ikaso guides workstream leaders in setting and communicating data-informed goals that are shared across collaborators. in doing so, we help our clients rally resources and align activities so that they feel inspired to aim high and supported to achieve transformative systems change.
The Challenge
Opening channels of communication and setting data-informed goals aimed at tackling complex challenges that require resources and expertise across various program areas that often operate independently of one another.
The Outcome
Our team supported agency leadership to implement a new approach to tackle initiatives centered around developing and meeting measurable and ambitious goals. We collaborate with our clients to structure project teams, create shared information tools, and facilitate aligned and data-informed goals in a model that is adaptable across different teams and initiatives.
Values-Centered Approach
Our client leadership and Ikaso aligned closely around the values of collaboration and community to build teams that intentionally reflect and continually share information to build expertise across disciplines. We aided our clients in structuring regular opportunities for open and honest dialogue about the barriers that contribute to or impede success.
Highlighted Results
Support for 15 workstreams spanning 8 agency divisions
Project leaders reported a 50% reduction in service wait times related to the objective of one initiative within the first quarter of this work and attributed the project goal-setting and structure as a critical factor to early success
